NTEGRITY 'ETHOS Claims Management System' proves its worth - June 2009 (June 2009)
The revolutionary claims management system, ETHOS, launched by NTEGRITY in 2007 is delivering real added value to clients and the system is now firmly established writes claims director Tara Price.
Efficiency and transparency have been two of the key design features of ETHOS and clients are experiencing the benefits:
1 EFFICIENCY - the ability to communicate quickly with us over pressing claims updates or new notifications, and set our priorities in how we need to react has been extremely well received by clients. Some have even changed their own working processes in order to mirror the ETHOS system. "We have no doubt whatsoever, that the ETHOS system is a time saving application and we rate the efficiency of the service that NTEGRITY provides very highly indeed." - Solicitor based in Scarborough
2 TRANSPARENCY - we always wanted clients to be assured that we were committed to working with their best interests in mind and the way ETHOS is structured does just that in opening a window into our claims process pipeline that clients can view whenever is suits them. "It is useful having the transparent pipeline and the service provided by NTEGRITY is highly rated" - Solicitor based in York.
Clients have been engaging increasingly with ETHOS and the benefits in terms of processing are already considerable. For firms with a need to actively manage growing numbers of potential claim notifications ETHOS really comes into its own.
Multiple users, offices and departments can all access and update claims as the firm requires while central management can retain central responsibility and oversight.
Substantial firms of solicitors, surveyors, valuers, accountants, architects and engineers can all obtain huge advantage by using ETHOS. "Given the timescales we work to when dealing with potential claimants the quick turn around on matters is essential and ETHOS makes the claims notification and communication process easier" - Solicitor based in Scarborough
For more information call Tara Price on 0845 638 3278